grievance-redressal

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Grievance Redressal

In short: Email or WhatsApp us with your complaint; we reply within the stated time. For lender issues, contact the lender’s grievance officer, then the RBI Ombudsman (cms.rbi.org.in). Cyber fraud: 1930.

Last updated: 4 November 2026

We want to resolve your concerns quickly and fairly.

Grievance officer

  • Name: Dinesh Kotadiya (Proprietor)
  • Email: mdexim61@gmail.com
  • Phone / WhatsApp: +91 81405 26761
  • Address: 215/A, Sky View, Opp. Swaminarayan Bus Parking, Sarthana Jakatnaka, Varachha, Surat, Gujarat 395010
  • Working hours: Mon–Sat, 10:00 AM – 5:00 PM (closed on national holidays)

How to raise a complaint

  • Email or WhatsApp us with your name, contact number and a short description
  • Mention the product and, if relevant, the lender or partner name
  • Do not send OTP, PIN, passwords or full card numbers

Our timeline

We acknowledge your complaint and aim to resolve it within [FILL: number] working days.

Complaints about a lender

If your complaint is about a loan or card decision, charges or recovery, it must be raised with the lender’s own grievance officer. If the lender does not resolve it, you may approach the RBI Integrated Ombudsman through the RBI Complaint Management System (cms.rbi.org.in), as per RBI rules. We can guide you on this.

Fraud and consumer helplines

  • Cyber fraud: call 1930 or visit cybercrime.gov.in
  • Consumer complaints: National Consumer Helpline 1915

Contact

Kotadiya Enterprise, 215/A, Sky View, Opp. Swaminarayan Bus Parking, Sarthana Jakatnaka, Varachha, Surat, Gujarat 395010
Email: mdexim61@gmail.com · Phone: +91 81405 26761